Four parts. Working as one. Each task it finishes teaches it more about your business. So over time it can take on bigger work, with less help.
01
A team of agents One lead agent plans the work and talks to your people. Specialist agents for procurement, finance, supply chain and logistics do the work.
02
A map of your operation It keeps track of how your orders, plants, contracts and policies connect. Every task it finishes adds to the map.
Order book
Dispatch
Credit policy
Plant 1100
SOP
Retail channel
Sales ops
Rate contracts
03
A memory of your rules It learns your SOPs, approval limits and past decisions. Correct it once, and it remembers.
What it has learned
Corvel Retail orders in full cases, never loose units Arlen Traders' credit limit went up to 90,000 on 11 Aug Brightpath will not take deliveries on a Friday Plant 1100 closes its dock at 18:00 on FridaysLearned from your records and your team's corrections
Your procedures
Never release an order over its credit limit Price only from the live rate contract Check new customers before setting them up Warn the buyer before a promised date slipsCredit control SOP, v4
When it must ask
Credit over the limit → Sales ops head Price below the rate contract → Regional manager A new account → Finance Everything else inside your limits, it handles
What it reads
Rate_Contract_FY27.pdf · clause 4.2 SOP_Credit_Control_v4 · section 3 Corvel_MSA_2025 · delivery terms PO_CR-4471.pdf · line 3 Every answer points to its source
04
The systems you already use It logs in to SAP, Oracle, portals, email and Teams, the same way a person does. Nothing new to install or connect.
It works where your team talks.Here’s what that looks like. Your team sees its work as messages in Teams, email or chat, plus a short list of things waiting for their approval.
Check credit for Arlen Traders on SO-90843 — 78,290 against a 60,000 limit — and check dispatch on both loads.
✓ Re-check credit against live receivables
Assigned to Credit control pulling the ageing ledger…
✓ Hold or release SO-90843 in the ERP
Assigned to Order desk opening the order in SAP…
✓ Match both loads to promised dates
Assigned to Dispatch reading the schedule…
✓ Sum up exceptions for the sales desk
Assigned to Reporting laying out the summary…
It plans, then splits the work One request becomes a plan. Each part goes to the right agent, and they all run at once.
12 bearings for Plant 1100 come to ₹3.8 lakh. That's above the ₹2 lakh limit. Three quotes attached; the cheapest is an approved vendor.
Approve Ask why
Done. PR 1100-4418 is posted in SAP.
Approvals stay with your people Above your limits, it prepares the case with the evidence and asks the right person.
Credit is clear, but the promised date slips a day. I've drafted a note to their buyer.
SAP · SO-90861 created
Sales order · 41,820
stock_transfer_1200_to_1100
Warehouse movement
arlen-delay-notice.eml
Drafted · waiting for you to send
It drafts. You send. It does the work in your systems and hands you anything that leaves the company.
The supplier confirmed only 600 of 1,000 units for Thursday. Two approved vendors can cover the gap. Costs compared below.
Split the order Hold
Split it. Keep the first supplier for 600.
Problems come with options When something slips, you hear about it in hours, with the choices already priced.
Where's the March invoice from the packaging vendor?
On hold. The goods receipt is missing for 2 of 9 lines. I've asked stores to post it. If they do by Thursday, it makes Friday's payment run.
Ask it like a colleague Ask about any order or invoice. It answers from your live records.
From now on, cold-chain loads only go to carriers with reefer certification.
Saved as a rule. Applied to 3 open orders; one carrier swapped.
Tell it once A correction becomes a rule. It applies to open work and everything after.