Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Rigid Body Dynamics website, the AI agents we operate, and any related services (together, the “Service”). By using the Service, signing an order form with us, or instructing us to connect your WhatsApp, email, or other channels to our agents, you agree to these Terms.

If you are agreeing on behalf of a company, you confirm that you have authority to bind that company. The Service is intended for business use by brand owners, manufacturers, distributors, and their authorized users - not for personal, household, or consumer use.

• “Customer” - the company that has signed an order form or otherwise contracted to use the Service.
• “Authorized Users” - employees, contractors, or partners that the Customer permits to access the Service.
• “Customer Data” - the operational data the Customer or its Authorized Users provide to the Service or that the Service ingests from connected channels (WhatsApp, email, voice, Excel, ERP, etc.).
• “Agents” - the AI workflows we operate (for example the Procurement Agent, Production Planner, Dispatch Coordinator, Field Listener, Credit Watchdog, and Forecast Engine).
• “Output” - the structured data, messages, summaries, plans, and actions the Agents produce from Customer Data.

The Service ingests messages, voice notes, photos, documents, and spreadsheets from the channels the Customer connects, and turns them into structured operational actions such as purchase orders, dispatch plans, credit holds, forecasts, and dashboards. The Service is designed to plug into existing workflows, with configurable approval steps for actions that have material business impact.

We may improve, extend, or modify the Service from time to time. We will not materially reduce the core functionality the Customer is paying for during the term of an active order form without reasonable notice.

• The Customer is responsible for keeping login credentials, API keys, and connected-channel tokens (e.g., WhatsApp Business numbers) confidential.
• The Customer is responsible for the activity of its Authorized Users and must promptly notify us of any unauthorized access.
• We may suspend access if we reasonably believe the Service is being used in a way that violates these Terms or threatens the security or integrity of the platform.

The Customer agrees to:

• only connect channels and data sources that the Customer is entitled to share with us,
• provide accurate configuration data (vendor lists, SKUs, pricing, credit limits, territory mapping),
• have in place all notices, consents, and legal bases required to share the personal data of its employees, field staff, vendors, distributors, and customers with us under the Digital Personal Data Protection Act, 2023 (DPDP) and any other applicable law,
• review Output before it is used for high-impact actions where the Customer has chosen to enable human-in-the-loop approval, and
• comply with the terms of any third-party platform connected to the Service, including the WhatsApp Business Solution Terms and the platform policies of email and ERP providers.

You will not, and will not allow any Authorized User to:

• use the Service to violate any law or third-party right,
• send unsolicited bulk messages, spam, or content prohibited by the connected channel’s policies,
• upload malware, attempt to probe, scan, or test the vulnerability of the Service except under a written security testing agreement,
• reverse engineer, decompile, or attempt to extract the source code of the Service,
• use the Service to build a competing product or to benchmark it for that purpose,
• resell, sublicense, or share access with anyone outside the Customer’s organization without our prior written consent.

As between the parties, the Customer owns all Customer Data and all Output generated from Customer Data. The Customer grants us a limited, worldwide, non-exclusive licence to host, process, and transmit Customer Data solely to operate, maintain, secure, and improve the Service for the Customer.

AI Output is probabilistic and may contain errors. The Customer is responsible for reviewing Output before relying on it for legally or financially binding decisions. We will not use Customer Data to train shared, multi-tenant foundation models. We may use de-identified and aggregated metrics to monitor performance and improve the Service.

The Service depends on third-party platforms (for example WhatsApp, Gmail and Microsoft 365, telecom providers, LLM and speech-to-text providers, ERP and accounting systems). The availability, performance, rate limits, and policies of those platforms are outside our control, and the Customer’s use of them is subject to their own terms. Where a third-party platform suspends or changes access, we will use reasonable efforts to maintain continuity of the Service.

Fees are set out in the order form or proposal signed with the Customer. Unless stated otherwise, fees are exclusive of GST and other applicable taxes, are payable in Indian rupees, and are due within 15 days of invoice. Late payments may incur interest at the rate stated in the order form, or if none, at 1.5% per month. We may suspend the Service for invoices that are overdue by more than 30 days after written notice.

Rigid Body Dynamics owns all rights in the Service, the Agents, our models, prompts, dashboards, source code, and the Rigid Body Dynamics name and logos. Nothing in these Terms transfers any of those rights to the Customer. Feedback the Customer chooses to share may be used by us without restriction to improve the Service.

Each party will protect the other’s confidential information using at least the same care it uses for its own confidential information of similar sensitivity, and not less than a reasonable standard of care. Confidential information may be used only to perform under these Terms and disclosed only to personnel and subprocessors with a need to know who are bound by similar obligations.

We aim to keep the Service available 24x7 except for scheduled maintenance and events outside our reasonable control. Specific service levels, response times, and support channels (including dedicated support for production and dispatch workflows) are set out in the order form. The Service is delivered as a managed service - we monitor agents around the clock and intervene where automated recovery is not possible.

• These Terms apply for as long as the Customer uses the Service.
• Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
• We may terminate or suspend immediately if continued operation creates a security, legal, or third-party platform risk.
• On termination, the Customer’s access ends, fees accrued up to the date of termination remain payable, and we will, on written request within 30 days, return or delete Customer Data in accordance with our retention policy.
• Sections that by their nature should survive termination (including IP, confidentiality, fees due, disclaimers, limitation of liability, indemnity, and governing law) survive termination.

We will provide the Service with reasonable skill and care and in line with the description in our order form. Except as expressly stated, the Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that AI Output will be error-free, uninterrupted, or fit any specific business outcome.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of revenue, loss of goodwill, or loss of data arising out of or related to the Service. Each party’s total aggregate liability arising out of or related to these Terms in any 12-month period is capped at the fees paid or payable by the Customer to us during the 12 months preceding the event giving rise to the claim. These caps do not apply to the Customer’s payment obligations, breach of acceptable use, infringement of our intellectual property, or liabilities that cannot be limited under applicable law.

The Customer will defend and indemnify us against third-party claims arising from (a) Customer Data, including any claim that providing Customer Data to us breached a third party’s rights or applicable law, (b) the Customer’s use of the Service in violation of these Terms or third-party platform policies, and (c) actions taken by the Customer or its Authorized Users in reliance on AI Output without applying the human review steps available in the Service. We will defend and indemnify the Customer against third-party claims that the Service, used as permitted under these Terms, infringes a third party’s Indian intellectual property rights, subject to the liability cap in Section 15.

These Terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts of competent jurisdiction in New Delhi, India, except that either party may seek urgent or equitable relief in any court with proper jurisdiction.

• If any provision is held unenforceable, the rest of these Terms remain in effect.
• Failure to enforce a provision is not a waiver of the right to enforce it later.
• The Customer may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of substantially all of our assets.
• These Terms, together with any signed order form, are the entire agreement between the parties on this subject and supersede earlier discussions and proposals.

We may update these Terms from time to time. Material changes will be communicated by updating the “Last updated” date and, where required, notifying customers by email or in-product message. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

Questions about these Terms? Book a call.